Responsible Gambling Policy

This Responsible Gambling Policy applies to Corvellanhell Spincasino, operated by , located at . We are committed to providing a safe, fair, and enjoyable entertainment experience for all of our guests. Please read this policy carefully and reach out to us or any of the support services listed below if you or someone you know may need help.

Our Commitment

At Corvellanhell Spincasino, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or emotional harm. We are deeply committed to fostering a responsible gambling environment where every guest feels respected, supported, and protected.

We understand that for some people, gambling can become a serious problem. That is why we actively invest in responsible gambling measures, staff training, and support resources to help identify and assist guests who may be experiencing difficulties. Our team is here to help — not to judge.

  • We provide clear and accessible information about the risks associated with gambling.
  • We train our staff to recognise signs of problem gambling and to respond with empathy and professionalism.
  • We offer a range of voluntary self-exclusion and limit-setting tools to help guests stay in control.
  • We comply fully with all applicable Australian gambling laws and regulations, including those governed by Queensland's Office of Liquor and Gaming Regulation (OLGR).
  • We never encourage guests to chase losses or to gamble beyond their personal means.
  • We do not permit gambling on credit and do not extend credit to guests for the purpose of gambling.

Our goal is simple: to make sure that every visit to Corvellanhell Spincasino remains a positive experience for you and those around you.

18+ Age Policy

Gambling is strictly restricted to individuals who are 18 years of age or older. This is a legal requirement under Australian law, and one that we take very seriously. We have a zero-tolerance policy toward underage gambling.

How We Enforce This Policy

  • All guests who appear to be under the age of 25 may be asked to provide valid photographic identification before being permitted to enter the gaming floor or access any gambling facilities.
  • Accepted forms of identification include an Australian driver's licence, passport, or any other government-issued photo ID that clearly shows your date of birth.
  • Any guest who is unable to provide acceptable identification will be refused entry to the gaming areas.
  • Minors are not permitted in designated gambling areas at any time, even when accompanied by an adult.
  • Any guest found to be gambling while under the age of 18 will be immediately removed from the gaming floor, and the matter will be reported to the relevant authorities in accordance with Queensland law.

If you are aware of anyone under the age of 18 who is attempting to access our gaming facilities, we encourage you to notify a member of our staff immediately. Protecting young people from the potential harms of gambling is a shared responsibility, and we appreciate your assistance.

Recognising the Signs of Problem Gambling

Gambling becomes a problem when it starts to negatively affect your finances, relationships, mental health, or daily life. Many people who experience problem gambling do not recognise the signs in themselves, which is why awareness is so important.

We want you to know that you are not alone. Problem gambling is a recognised health condition, and help is available. Please take a moment to reflect on the following signs, which may indicate that gambling is no longer just entertainment:

Emotional and Psychological Signs

  • Feeling anxious, irritable, or restless when not gambling or when trying to stop.
  • Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
  • Feeling a persistent need to gamble with increasing amounts of money to achieve the same level of excitement.
  • Experiencing feelings of guilt, shame, or remorse after gambling sessions.
  • Difficulty concentrating on work, relationships, or other responsibilities due to preoccupation with gambling.
  • Mood swings that are connected to gambling wins or losses.

Behavioural Signs

  • Chasing losses — returning to gamble in an attempt to win back money that has been lost.
  • Spending more time or money gambling than originally intended.
  • Making repeated unsuccessful efforts to control, cut back, or stop gambling.
  • Lying to family members, friends, or others about the extent of your gambling activity.
  • Borrowing money, selling belongings, or engaging in other desperate financial behaviours to fund gambling.
  • Neglecting personal responsibilities, work commitments, or important relationships because of gambling.
  • Continuing to gamble even after significant financial, personal, or professional losses.

Financial Signs

  • Spending money on gambling that was intended for essential expenses such as rent, bills, or groceries.
  • Accumulating debt as a result of gambling losses.
  • Hiding financial statements, bank accounts, or transactions related to gambling from loved ones.
  • Requesting loans or financial assistance from family or friends to cover gambling-related debt.

If you recognise any of these signs in yourself or in someone you care about, we strongly encourage you to seek support. Speaking to a professional counsellor or calling one of the helplines listed below can be a powerful first step toward regaining control.

Self-Exclusion and Player Protection Tools

We offer a range of tools designed to help you stay in control of your gambling. Using these tools is a sign of strength — it means you are taking responsibility for your wellbeing, and we fully support you in doing so. All requests are treated with complete confidentiality and handled with care and respect.

Self-Exclusion Program

Our self-exclusion program allows you to voluntarily exclude yourself from all gambling activities at Corvellanhell Spincasino for a defined period of time or on a permanent basis. Once you are registered in our self-exclusion program:

  • You will be refused entry to the gaming floor and all gambling facilities at our venue.
  • Your name and photograph will be shared with relevant staff to ensure that the exclusion is enforced respectfully and effectively.
  • Any promotional gambling-related materials or communications will cease to be sent to you.
  • You may also register for the Queensland-wide self-exclusion program administered by the Office of Liquor and Gaming Regulation (OLGR), which applies to multiple gambling venues across the state.

To register for self-exclusion, please visit our Responsible Gambling desk in person, speak to any member of our guest services team, or contact us directly using the details provided on our Contact Us page. Our staff will guide you through the process in a private and supportive setting.

Pre-Commitment and Spending Limits

We encourage all guests to set personal limits on how much time and money they spend gambling before they begin playing. Pre-commitment tools help you stay within boundaries that you have decided in advance — when you are in a calm and informed state of mind, rather than in the heat of the moment.

  • Speak to a member of our staff to learn about available limit-setting options at our venue.
  • Set a personal budget before you arrive and commit to sticking to it.
  • Use a timer or set an alarm to help manage the amount of time you spend on the gaming floor.
  • Never borrow money or use money earmarked for essential expenses to fund your gambling.

Taking a Break

If you feel that you need a short break from gambling but are not ready to commit to a full self-exclusion period, our staff can help you arrange a temporary cooling-off period. During this time, you will not be permitted access to gaming areas. This is a flexible and confidential option available to any guest who requests it.

Third-Party Exclusion

If you are a family member or close friend of someone whose gambling is causing you concern, you may be able to apply for a third-party exclusion order under Queensland law. Our Responsible Gambling team can advise you on this process and connect you with the appropriate support services.

Support and Helpline Numbers

If you are struggling with gambling, or if you are worried about someone else, please know that confidential, compassionate, and professional help is available — 24 hours a day, 7 days a week. You do not need to face this alone. Reaching out for help is a courageous and important step.

Australia — National and Local Support

  • Gambling Help Online (Australia): 1800 858 858 — Free, confidential counselling available 24/7. Online chat support also available at www.gamblinghelponline.org.au
  • Lifeline Australia: 13 11 14 — 24/7 crisis support and suicide prevention. Available to anyone experiencing emotional distress or a personal crisis, including issues related to gambling.
  • Beyond Blue: 1300 22 4636 — Support for anxiety, depression, and related mental health challenges that may be connected to problem gambling.
  • Queensland Gambling Helpline (OLGR): Contact the Office of Liquor and Gaming Regulation for information on self-exclusion programs, gambling venue regulations, and local support services in Queensland.
  • Gamblers Anonymous Australia: Peer support groups for people who wish to stop gambling. Visit www.gamblersanonymous.org.au for meeting information.

International Support Services

  • GamCare (United Kingdom): 0808 802 0133 — Free, confidential advice and support for anyone affected by problem gambling. Available 24/7. Visit www.gamcare.org.uk
  • BeGambleAware (United Kingdom): 0808 802 0133 — Information, advice, and access to treatment and support services. Visit www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States): 1-800-522-4700 — 24/7 confidential helpline for problem gamblers and their families. Visit www.ncpgambling.org
  • Gambling Therapy (International): Free online support available worldwide in multiple languages. Visit www.gamblingtherapy.org

If you or someone you know is in immediate danger or experiencing a mental health crisis, please call 000 (Australia) or your local emergency services number immediately.

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team at Corvellanhell Spincasino is here to support you at any time during your visit. Whether you want to set limits, apply for self-exclusion, ask for information, or simply talk to someone who understands, we are here for you.

You can find our Responsible Gambling desk on-site at our venue, or speak to any member of our team in a private and confidential setting. All conversations are treated with the utmost discretion and respect.

This policy is maintained and enforced by , . We review and update this policy regularly to ensure it reflects current best practices and legal requirements.

Remember: gambling is entertainment. Please play responsibly, know your limits, and never hesitate to ask for help. We care about your wellbeing.